Support
Need a hand with Mymoree? A person on the team reads every message. Support covers both the iOS app and the web app; they share one account and one library.
Email support
Write to us directly, or use the form below.
- Response time
- Within 2 business days
- Hours
- Monday to Friday
- Language
- English
Send us a message
Reaches the same inbox as the address above. We reply to the email you give us here.
What to include when you report a bug
The more of this you can send the first time, the less back-and-forth it takes. Send whatever you have — a partial report is much better than none.
- Where it happened — The iOS app, or the web app at mymoree.com.
- Version and device — In the iOS app, open the Settings tab and scroll to the bottom — it reads “Mymoree for iOS · v1.4.2”. On the web, send your browser and operating system instead, for example Chrome 127 on macOS 15.
- What you expected, and what happened instead — One line each is plenty.
- Steps to reproduce — The shortest sequence that triggers the problem. This is the single most useful thing you can send us.
- A screenshot or screen recording — Attach it to your email. Error messages are far easier to fix when we can read them.
- The link you were saving — If the problem is with one specific bookmark, send the URL: summaries and tags depend on what we can read from the page, and some pages block us.
- The email address on your account — Only if it differs from the address you’re writing from.
Common questions
A bookmark I saved has no summary or tags.
Processing normally finishes within a minute of saving. If the summary is still empty after that, we probably couldn’t read the page — paywalls, login walls, and some social posts block us. The bookmark is still saved and still searchable by title and URL. Pull to refresh in the iOS app, or reload the page on the web, to check again. If it happens on a page that should be readable, send us the link.
Mymoree doesn’t show up in the iPhone share sheet.
Open the share sheet, scroll the row of apps to the end, tap More, then Edit, and turn Mymoree on. If Mymoree does appear but the save fails, open the app itself and check that you’re signed in — the share extension uses the app’s session.
Search isn’t finding something I know I saved.
Search works by meaning rather than exact keywords, so describe the thing instead of quoting it — “the video about founder burnout” works better than a half-remembered title. Very recent saves may still be processing. If it’s still missing, check which account you’re signed in to: the iOS app and the web app share one library, but only within the same account.
I signed in and my library is empty.
Your library belongs to the account you originally signed up with. Signing in with Apple when you first used Google (or the other way round) creates a second, empty account, because Apple’s Hide My Email gives us a different address. Sign out, then sign in again using the same button you used the first time. If you’re not sure which one that was, write to us and we’ll look it up.
I’ve hit the limits on the Free plan.
Free covers 100 bookmarks and a monthly Ask AI allowance. Pro removes the bookmark and collection limits and raises the Ask AI allowance. See the pricing page for the current numbers.
Can I export my bookmarks?
Not yet — export is on our roadmap. If you need a copy of your data before then, write to us and we’ll help. Closing your account deletes everything immediately and there is no export, so ask before you do that.
Feature requests and feedback
Same inbox, and it genuinely shapes what we build next. The most useful requests describe what you were trying to do rather than the feature you have in mind — that usually points at a better answer than the one either of us started with.
Deleting your account
You can delete your account yourself at any time, from either app:
- iOS app — open the Settings tab and tap Close account, under Danger zone.
- Web — open Settings and use Close account at the bottom of the page.
Closing your account permanently deletes it along with every bookmark, collection, and tag. It takes effect immediately, it cannot be undone, and there is no export — so ask us first if you want a copy of your data. If you have an active Mymoree Pro subscription, cancel it before you close the account: closing the account does not cancel the subscription.
If you can’t sign in, email contact@mymoree.com from the address on the account and we’ll delete it for you.